BlueSnoop Support
Need help with BlueSnoop? Find quick answers to common questions about finding and identifying nearby Bluetooth devices, tracker checks, permissions, and Pro purchases. If you don’t see what you’re looking for, our team is just an email away.
BlueSnoop Support
BlueSnoop finds and identifies Bluetooth devices near you. If something isn’t working, or you have a question, email us at support@abw.com.
Please include your phone model and the version of BlueSnoop, which is shown at the top of Options.
Contact
Info-Power International, Inc. 3213 Monette Lane, Plano, TX 75025 Email: support@abw.com
Common questions
Why isn’t a device showing up? BlueSnoop can only see devices that are broadcasting. Many devices stop broadcasting once they’re connected to a phone, and some only broadcast occasionally. Make sure Bluetooth is on, and BlueSnoop is allowed to use it in your phone’s Settings.
Why do some devices show as “Unknown device”? Some devices broadcast only a company ID, or nothing that identifies them. When that happens, BlueSnoop shows the maker if it can. Tap Identify on the device page to ask the device for its maker and model; not every device answers.
How far away is a device? Distance is an estimate based on signal strength. Walls, bodies, and bags weaken the signal, so treat it as “near” or “far” rather than an exact measurement.
Does the tracker check find every tracker? No check can promise that. Trackers broadcast only now and then, and some brands use formats BlueSnoop doesn’t recognize. On iPhone, apps can’t see AirTags or other Find My trackers, but your iPhone watches for those itself and alerts you if one is moving with you. On Android, make sure your phone’s own unknown tracker alerts are turned on. If you feel unsafe, contact local police.
Why does BlueSnoop ask for location permission? On iPhone, iBeacons are reported only through Location Services. On Android, the system requires location permission for Bluetooth scanning. BlueSnoop never reads or records where you are, and you can decline; everything except beacon detection keeps working.
I bought Pro. How do I get it on a new phone? Sign in to the same Apple Account or Google account you bought it with, open Options, tap Unlock Pro, then tap Restore Purchases. Pro is a one-time purchase, so you never pay again.
How do I get a refund? Purchases are handled by Apple and Google. For the App Store, request a refund at https://reportaproblem.apple.com. For Google Play, see https://support.google.com/googleplay/answer/2479637.
What does BlueSnoop do with my data? Everything BlueSnoop finds, along with your device names and history, stays on your phone. There are no ads, no accounts, and no tracking. See the privacy policy for details: https:/infopowerapps.com/bluesnoop-privacy-policy.
Why Info-Power?
Trust
Our team’s expertise spans a broad range of technology disciplines, ensuring your application delivers the end‑to‑end user experience you envisioned. When you work with Info‑Power International, you won’t hear responses like, “The app works, but the issue is with the database,” or “That’s a communication problem outside our scope.”
We take full ownership of the solution. From application design and development to backend systems and data communication, we ensure all components work together seamlessly. Our goal is not just to deliver an application, but to help you deliver the complete, polished experience—without requiring you to engage additional vendors or manage fragmented responsibilities.
With Info‑Power, you gain a trusted partner committed to seeing your project fully realized, from concept through deployment and beyond.